Thank you for shopping with us at Thebestsod.com.
If you are not satisfied with your purchase, we are here to help. Please email contact@thebestsod.com with any questions or concerns.
RETURNS
We do not accept returns on Sod. These products are living products therefore they will not be able to be returned. If they are damaged or not in an acceptable condition, refunds will be issued on a case by case basis after careful review of your delivery. See below for more info.
REFUNDS
For Sod, we will review your email as soon as we receive it and either approve or reject your return request.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 10-15 business days. This time frame may change due to your card issuer’s policies.
SHIPPING
You will be responsible for paying your own shipping costs for returning your Sod. Shipping and handling fees are non-refundable. Please allow 2-3 business days to process your return once received. Please ship returns to the below listed address.
Sod Shipping
KL American LLC
9655 South Orange Ave.
Orlando-FL 32824.
 
DAMAGED PRODUCT:
 
You have 24 hours after delivery to report any issues with your sod. If you have any concerns with quality of the grass please document with images and an email to contact@thebestsod.com. In the email, please include your order number and pictures of your products so we can document and refund or replace your order.
Please Note: On sod orders typically there may be damage to the top few slabs of sod due to wind damage, but we always put extra few slabs on the pallet to replace those. If there is further damage, please reach out, we want to ensure we provide you with the best quality of sod.
 
CONTACT US:
If you have any questions on how to return your item to us please contact us via email at contact@thebestsod.com